The longer answer
Arrival window by area
It depends on where your move begins. Pickups in the South Bay and on the Peninsula get an 8-10 AM window. Pickups in San Francisco and the East Bay get 9-11 AM. We plan to start early, and the crew calls you about 30 minutes before they arrive.
Morning windows
| Pickup area | Arrival window |
|---|---|
| South Bay (San Jose and nearby) | 8-10 AM |
| Peninsula | 8-10 AM |
| San Francisco | 9-11 AM |
| East Bay | 9-11 AM |
| Afternoon start (when available) | 12-4 PM |
How the morning unfolds
Our trucks leave at 7:00 AM. A crew headed to a home in San Jose is usually close by, which is why South Bay starts earlier. A crew crossing to San Francisco has more road and more traffic in front of it, so the window shifts an hour later.
You get a phone call from the crew when they are roughly half an hour out. Use it to confirm where the truck should park and which entrance to use.
An afternoon start between 12 and 4 PM is sometimes possible, but it hangs on how the morning job goes, so we never promise it. Morning is the reliable choice.
Moving day starts on the clock when the crew arrives at your door, not when the truck leaves the yard. The drive from our base to your first address is never billed.
Be ready by the start of your window
- Keep your phone on and the ringer up
- Have a parking spot saved, roughly 40 feet of curb for the truck and ramp
- Elevator reserved, if you have one
- Keys, gate codes and building contacts at hand
Questions and answers
Can the movers arrive at 8 AM sharp?
We give a window rather than a set minute, because traffic varies, but we do our best to arrive early in it.
Do weekend moves have a different arrival time?
No. The windows depend on the pickup area, not the day of the week.
What if I am not at the pickup address yet?
Tell us when we confirm the move; the crew can call whoever will be there to meet them.
