The longer answer
01A duplicate charge gets refunded
If you see two charges for one move, contact us and David will look into it. When a charge really was run twice, he refunds the extra one to the same card and emails you a receipt showing the refund, so you have it on record. Mistakes at the card machine happen, and fixing them is part of closing out a job properly.
02What to do
- Look at your receipt from move day and compare it with the lines on your statement.
- Note the date, amounts and the last four digits of the card.
- Contact us at 1-877-417-6060 or reply to your move confirmation email.
- David reviews the payment records against your job.
- If it is a duplicate, the extra charge is refunded to your card and a receipt is sent.
03Common reasons for two lines on a statement
| What you see | Usually means |
|---|---|
| Two identical amounts, both posted | Possible duplicate, contact us |
| Two different amounts on a multi-day job | Each day was billed separately |
| Move total plus a separate smaller amount | Could be a tip added to the card, check your receipt |
04Understanding the amount itself
If the question is not a double charge but a total that looks higher than expected, remember that card payments carry a 3% processing fee and packing materials are added as used. Our moving cost guide breaks down how the final number comes together, and the resources page collects our other planning guides.
FAQ Questions and answers
How fast will I get my money back?
David checks it once you contact us and issues the refund as soon as a duplicate is confirmed. When it shows on your statement depends on your card issuer.
Should I dispute the charge with my bank?
Contact us first. We can usually confirm and refund a duplicate directly, which is simpler than a dispute.
Will I get proof of the refund?
Yes, David sends a receipt for the refund so you have a record.
What if I am not sure it is a duplicate?
Send us what you see anyway. David would rather check a charge that turns out to be correct than leave you wondering about one that is not.
