The longer answer
Yes, texting works
Yes. Many of our customers never pick up the phone. Text 1-877-417-6060 and David will answer by text, including sending your quote link. The office is open 7 AM to 8 PM, seven days a week.
What to put in your first text
- Your preferred move date, and a backup if you have one
- Pickup and drop-off ZIP codes, so drive time can be figured in
- Home size: bedrooms or square footage
- Whether you are packing yourself or want help
- Anything unusual: a piano, a safe, a very heavy piece, lots of stairs
That is enough for a first estimate. The online quote form asks for the same details if you prefer to type it there.
Please skip group texts
Our messaging system cannot see group threads. If a friend or agent adds us to a group chat with you, we will not be able to read your number or reply to everyone. Text us directly from your own phone instead, and we can take it from there. A referring friend or agent is welcome to send us your name so we know to expect you.
Text or call?
| Text works well for | A call is easier for |
|---|---|
| Getting a quote and quote link | Complicated multi-stop plans |
| Checking a date | Long-distance moves with many questions |
| Sending photos of a heavy item | Urgent issues on move day |
| Small changes after booking | Anything you would rather talk through |
If you would rather stop receiving texts, reply to opt out and we will honor it. You can find our other guides on the resources page.
Booking and quote questions
Questions and answers
Is the number for texts the same as the phone line?
Yes, 1-877-417-6060 handles both calls and texts.
Will I get the quote by text or email?
Either. We can text you a link to the quote and send it by email as well.
Can I book my move by text?
Yes. Once you have the quote, reply by text with your addresses and we will complete the reservation.
What if I texted and did not hear back?
Check that you did not text from a group thread. If it was a direct text, call the office during 7 AM to 8 PM.
