Questions and answers
Is there a fee if I cancel my local move?
We do not quote a cancellation fee at booking. Give us as much warning as you can and it rarely becomes an issue.
Do I lose a deposit if I cancel?
No. Local moves are reserved without a deposit; you pay only when the job is finished.
What if I only need to postpone?
Ask for a new date instead of cancelling. David will check the calendar and move your reservation if the day is open.
Can I cancel by text?
Yes. A text, call or email reply all reach us; just include your move date so we can find the booking.
The longer answer
Tell us early
If your plans fall through, call or text us as soon as you know. We do not take a deposit to reserve a local move, so cancelling does not mean losing money you already paid. What we ask in return is fair notice, because we turned other customers away to hold the crew and truck for your date.
Why notice matters to a small crew
Spartan runs its own team out of San Jose, and every morning slot we hold for you is a slot we said no to for someone else. When a cancellation reaches us early, David has a chance to offer that day to another family. When it reaches us the night before, the movers lose a day of work. So please keep us posted.
We do not quote a cancellation fee when you book.
How to cancel or pause your booking
- Reach out by phone at 1-877-417-6060, by text, or by replying to your confirmation email.
- Give the move date and the name on the reservation so we find it fast.
- Say whether you are cancelling for good or just need a different day; a new date is often the better option.
- If you are still waiting on a lease, escrow or a job offer, tell us that too, so we can plan around it.
Where cancellation fits in the booking timeline
| Stage | What happens |
|---|---|
| Booking | Local move reserved with no deposit collected |
| 3 days before | We reach out for a final confirmation of the details |
| Day before | Reminder with your arrival window |
| Moving day | Payment in full only after the work is done |
The final confirmation three days out is the natural checkpoint. If something is shaky, that is the moment to speak up. Our moving checklist helps you spot loose ends before then, and you can always start over with a fresh quote request once the new plan is firm.
