A short list, said plainly
Most of what is in a home moves with us without a second thought. A few things do not, and it is better to know now than to find out with the crew standing in your kitchen. Every item on this list comes from a rule we apply on real jobs, with the reason behind it.
The list
| Item or task | What we do instead |
|---|---|
| Fridge and freezer food, perishables | Nothing; carry it in a cooler in your car |
| Propane tanks, hazardous materials | They stay off the truck |
| Anything that may leak | Seal liquids and pack them in boxes |
| Items in plastic bags | Pack them in sturdy, sealed boxes |
| Unboxed TVs, mirrors, lamps | Box them, or we supply boxes as used |
| Mounting a TV on the wall | We dismount and set up, never mount |
| Reassembling a baby crib | We disassemble; reassembly only under your supervision |
| Water and gas connections without you | Someone from your side is present |
| Items needing a flatbed or rigging | We refer you to a heavy-item specialist |
Food and perishables
We do not have containers for fridge or freezer food, and we do not move perishables or anything that might leak, because one spill damages everything around it. A cooler in your own car solves it.
Plastic bags
For safety and stacking, all smaller items must be in sturdy, sealed boxes. Bags tear, slide off stacks and get crushed. The exception is bulky things like a vacuum, which the crew wraps in a blanket.
TV mounting and cribs: liability
We take TVs off the wall when no specialized tools are needed, and we connect and set them up at the new home. We do not mount them; a mount that fails weeks later is a construction problem. Similarly, we can take a crib apart, but we are not permitted to reassemble it for liability reasons unless you are present, inspect it and take responsibility for it.
Appliance hookups
We disconnect and move washers, dryers and refrigerators, but we are not certified appliance technicians. When water or gas lines are involved, someone from your side must be present.
Very heavy objects
Anything around 300 pounds or more needs a photo first. Some items, like a pizza oven of about a metric ton we once declined, need specialized equipment and likely a flatbed truck; we will say so and suggest a specialist.
Things that should travel with you
Not a rule but strong advice: keep jewelry, cash, passports, medications, laptops and important documents with you. With full packing, these are the only things we ask you to pack yourself.
Why we say no instead of trying
Each rule is about what can go wrong in a loaded truck: a cooler that leaks onto a sofa, a bag that splits on a staircase, a TV mount that fails weeks later. Saying no to a handful of items is how we keep the rest of your home safe. When something is outside what we do, we still try to point you to someone who can help.
Questions and answers
Do movers move food?
We do not move fridge or freezer food or other perishables. Bring them in a cooler in your own car.
Will you move a propane tank?
No. We don't move hazardous materials or propane tanks.
Can I pack in garbage bags?
No. Items must be in sturdy, sealed boxes. Bulky things like a vacuum can be blanket-wrapped.
Will you mount my TV?
No. We dismount and set up TVs but never mount them, for liability reasons.
Will you reassemble a baby crib?
We disassemble cribs. Reassembly is only possible with you present to supervise and inspect it.
